For sellers who take orders in WhatsApp or Telegram, Chat Commerce Operations captures customer intent, asks for missing details, confirms the order, and keeps the shop's Google Sheet ready for daily work.
2 boxes, delivery to Cilandak, payment transfer, waiting for payment.
3 packs matched, pickup or delivery still unclear.
Paid by QRIS, pickup tomorrow morning.
Small shops do not need a marketplace system on day one. They need every order, payment promise, address, and fulfillment step to stop living only inside chat history.
Customers write informal messages with product names, quantities, variants, and delivery notes mixed together.
Paid, unpaid, partial, and proof-sent orders are tracked by memory or message search.
Preparing, ready, delivered, and cancelled states are hard to see at a glance.
The solution is intentionally small enough for a first pilot and useful enough for daily operations.
Receive WhatsApp or Telegram private chat orders and media.
Ask for product, quantity, variant, delivery method, address, or date when missing.
Repeat the order summary and total before committing the work.
Write rows to Sheets and answer owner summaries from the workbook.
Home bakery, frozen food, catering, and daily menu sellers with variants and delivery dates.
Florists, gifts, hampers, custom packages, and sellers that need notes per order.
Catalog-based sellers who still close orders through chat and use Sheets as their working database.
Use Chat Commerce Operations as the solution category, and Shop Ops as the product that implements it.