Property management

Tenants report issues on WhatsApp. Every work order tracked — before it becomes a dispute.

Tenants and caretakers send maintenance requests, utility complaints, and payment queries via WhatsApp. BoringOps structures each one, routes it to the right property manager, and keeps a complete record — no missed messages, no verbal agreements.

Start a 1-week pilot How it works

WhatsApp intakeTenants need no new app

Every requestTimestamped & approval-gated

Accurate / XeroExpense sync on approval

Tenant maintenance — Unit 12B

Permisi, AC kamar tidur saya sudah 3 hari tidak dingin. Sudah coba restart tapi tetap sama. Mohon bantuannya 🙏

10:05

✅ Work order dibuat:
• Unit: 12B · AC kamar tidur
• Masalah: Tidak dingin (3 hari)
Diteruskan ke tim teknis. Kami hubungi untuk jadwal.

10:05

✓ Jadwal teknisi dikonfirmasi 10:22

Common property workflows

What property management teams run on BoringOps.

🔧

Tenant maintenance requests

Tenants send repair requests via WhatsApp. Structured as work orders with unit, issue type, and urgency — assigned to technicians with response timeline tracked.

💡

Utility & common area issues

Electricity, water, or lift issues reported via WhatsApp. Categorized, assigned to the facilities team, and tracked — tenants notified on resolution.

💰

Contractor expense approvals

Contractor invoices for repair work submitted via WhatsApp photo. Finance approves before payment — expense posts to Accurate or Xero with work order attached.

📋

Lease & document requests

Tenants request lease copies, stamped receipts, or KTP-update letters via WhatsApp. Routed to admin, tracked to delivery — no lost requests.

🏘️

Move-in / move-out checklists

Property condition submitted via WhatsApp photos on move-in and move-out. Structured as a formal record — disputes resolved with evidence, not memory.

📊

Monthly property expense tracking

Caretakers submit operational expenses via WhatsApp. Approved and posted to accounting — property-level cost visibility without spreadsheets.

Before vs after

What changes for your property portfolio.

Without BoringOps

Maintenance requests lost in personal WhatsApp chats
No record of when issue was reported vs resolved
Contractor invoices collected late — reconciled at month-end
Tenant disputes hard to resolve without a timeline
Caretaker expenses unstructured and hard to audit

With BoringOps

Every request timestamped, assigned, and status-tracked
Full audit trail per unit per period
Contractor expenses captured and approved before payment
Dispute resolution with verifiable timeline and evidence
Monthly property cost report from portal — no spreadsheet

FAQ

Property management questions.

We manage 50+ units across multiple buildings. Does this work?

Yes. Each submission is tagged by sender and unit. Property managers see requests filtered by building or unit in the portal. Multiple properties in one account.

Tenants message in mixed Bahasa/English — is that OK?

Yes. The AI handles mixed-language submissions. As long as the content is clear enough to structure, it will be processed correctly.

We use Accurate for property accounts. Does this connect?

Yes — Accurate Online is a native integration. Contractor invoices and operational expenses post directly with the right cost code mapping.

Which workflow should we pilot first?

Most property businesses start with tenant maintenance requests — it's the highest-volume workflow and the one most commonly lost in personal WhatsApp chats.