Technicians and supervisors report breakdowns, request materials, and submit maintenance work orders via WhatsApp. Every submission is structured, routed to the right approver, and posted to your ERP — with evidence attached.
Maintenance request — Line 3
Pak, mesin press Line 3 bunyi aneh dan output miring. Udah stop produksi 30 menit. Perlu teknisi segera 🔧
14:22
🔧 Work order dibuat:
• Mesin: Press Line 3
• Masalah: Suara abnormal + output miring
• Prioritas: Urgent
Diteruskan ke Supervisor Maintenance.
14:22
Breakdown & maintenance requests
Technicians report breakdowns via WhatsApp message or voice note. Structured into work orders, assigned to maintenance leads, tracked to resolution.
Material requests (MRF)
Production supervisors request raw materials via WhatsApp. Structured with item, quantity, and line number — routed to warehouse and purchasing for approval.
Contractor work orders
External contractor scope, cost, and completion submitted via WhatsApp. Approval-gated before contractor is authorized to start — and before payment is released.
Operational expense capture
Workshop purchases, consumables, and emergency parts submitted via WhatsApp photo. Finance approves before recording to Accurate or Xero.
Shift & production reports
Shift supervisors send end-of-shift summary via WhatsApp. Structured and saved — production managers see trends across shifts in the portal.
Safety incident reports
Near-miss or incident reports submitted from the floor via WhatsApp. Structured with severity, location, and description — escalated to the right lead immediately.
Yes. Voice notes and photos are accepted. The AI transcribes and structures the content — your staff don't need to type in any specific format.
Yes via webhook. Finance-adjacent workflows (expense, contractor billing) connect to Accurate or Xero natively. Maintenance work orders can push to your ERP or CMMS via webhook.
Most factories start with breakdown/maintenance requests or operational expense capture — whichever is causing the most friction or missing audit trail today.
Yes. The portal shows all pending and completed requests by role. Supervisors see their team's submissions; maintenance leads see their work queue.
Free 1-week pilot. Your staff use WhatsApp. You get the records.
Start a free pilot